Being able to contact your cloud hosting provider any time you have any sort of questions or experience any troubles is really important and how fast they will reply and react is crucial, in particular when your site is business-oriented, as longer downtime can often mean losing potential customers. The support solutions are usually a way to identify actual providers from resellers. The latter in most cases reply just to e-mails or support tickets and you will need to wait for a day or even more to get a response. If the problem needs several responses, you could end up losing days in order to get a problem fixed. With an authentic and trustworthy hosting supplier, you'll be able to get in touch with the support anytime and receive a prompt response whatever the problem or your question is - pre-sales, customer or tech one.
24/7 Customer Support in Cloud Hosting
All our cloud hosting plans come with 24/7/365 pre-sales, customer and tech support, so regardless if you are inquiring for our solutions well before you make a purchase or you're a current client and you have any kind of question or a difficulty, you will be able to contact us any time, which includes weekends and holidays. We have a number of channels to get in touch with us - several phone lines worldwide for your convenience and live chat support for billing, pre-sales and basic questions; e-mail messages and support tickets for more technical issues or any matters that require more time to investigate and resolve. Unlike many other web hosting suppliers, our trouble tickets feature a guaranteed maximum reply time of just one hour, thus whatever your trouble is, it'll be resolved in a timely manner and you won't waste days to have something fixed.
24/7 Customer Support in Dedicated Servers
With a one-hour max answer time warranty, you will receive timely support when you purchase a dedicated server from our company. Our customer and technical support teams are online 24/7/365, as a result when you open a ticket through your billing account or you send an e-mail message regarding any kind of issue with your server or the pre-installed software on it whatever the time of the day, you'll get a response within the hour, even during holidays. Our ticketing system is the better option in case the issue in question requires a longer period of time to be resolved or in case it needs to be given to our admins, because it's much easier to keep track of the communication sent on both sides. For basic, sales and billing issues/inquiries, you're able to call us or talk to a live representative employing our chat service. In case you add the Managed Services upgrade to your server plan, our admins will also support you with third-party software installation and troubleshooting and similarly to the standard support, this service is available 24/7 too.