There are a handful of ways in which you can contact the hosting company whose services you are using, but the one that you will always find regardless of which company you select is a trouble ticket system. It is the easiest channel of correspondence for several reasons. If no customer care staff member is available at the moment and they’re all engaged, a telephone call may not be replied to, but a ticket will always be received. Furthermore, you can copy ‘n’ paste large pieces of information without needing to worry about printing mistakes, and if a specific issue needs more time to be sorted out or a number of replies have to be exchanged, all the information will be in the exact same place, so either party can always see the comments added by the other one. The downside of using tickets to contact your hosting company is that they are typically separate from the hosting platform, so if you have to supply info or to adhere to directions, you’ll have to use no less than 2 different systems and this number might rise if you desire to manage a couple of domain names. Furthermore, a lot of hosting providers reply to tickets after a couple of hours, or even once in every twenty four hours, and for you as a customer, this means wasted time whilst awaiting a reply.
Integrated Ticketing System in Cloud Hosting
Our cloud hosting plans come bundled with an integrated trouble ticket system, which is an indivisible part of our in-house created Hepsia Control Panel. As opposed to other comparable tools, Hepsia enables you to manage everything related to the hosting service itself in the very same location – invoices, files, e-mails, tickets, etc., eliminating the need to use different interfaces. In case you have any technical or pre-sales questions or any problems, you can submit a ticket with just a few mouse clicks without logging out of your hosting Control Panel. During the process, you may select a category and our system will offer you a number of help articles, which will supply you with additional information and which may help you resolve any particular problem even before you send a ticket. We guarantee a response time of maximum 60 minutes, even in case it’s a weekend or a national holiday.