A live chat is one of the methods of communication offered by some hosting companies as a part of their support service. Determined by the service provider, the chat can be used for billing, pre-sales and/or tech support. This method of contact is quicker compared to a support ticket and it'll make it much less likely to misunderstand or misspell something compared to a call with a representative. What's more, if the issue that you have requires some time to be reviewed and resolved, you're able to do something else at the same time instead of just waiting, as you'd have to do when you call. Also, you can take advantage of a live chat assistance service free of cost as long as you have web access even if your hosting provider is located in another country and they do not have a local phone number that you can call.
Live Chat Support in Cloud Hosting
We provide a live chat assistance service for all cloud hosting plans that we offer and we can support you with almost everything in real time. If you do not have an account with our company yet, we are able to give you more information about the plans to help you to pick the most appropriate package. If you are a current client, we're able to help you with any billing or general matter in addition to with a number of common technical matters, such as an e-mail address installation in a desktop email client. When you cannot call us for some reason or you're in some country where we do not have a local phone number, our live chat will be the best choice to contact us. Of course, some troubles need longer time to examine and test, so you'll have to open a ticket to our technicians, still, we're able to save your time and help you with lots of problems on the chat.