In the event that you've ever had a cloud hosting account in the past or you have dealt with any other online service, you're probably well aware from your own experience that for some things it is better to speak with a live person on the telephone instead of exchange tickets or email messages. If you want to know more about a particular service before you decide to buy it or in case something small-scale has to be made, for example, it is easier and a lot faster to get it done live. If you can get in touch with representatives over the phone, it is also very likely that you're dealing with an actual web hosting supplier, not a reseller. The type of support that you will get by phone may differ between different providers - from common issues to dedicated technical support. Usually most suppliers offer pre-sales assistance and first level phone support, while more complicated technical matters are resolved via email or tickets.
Phone Support in Cloud Hosting
We know that the option to talk to a live agent is rather important, so we have three support lines around the globe (UK, USA and Australia) and you'll be able to get in touch with us over the phone for fourteen hours a day. If you consider buying one of our cloud hosting plans, for example, you can give us a call and find out more about our solutions prior to ordering in order to ensure that we meet all of the system requirements for your web sites. After your order, you'll be able to contact us about all the sales and billing troubles you may have, or receive any general or basic technical info that you need. We have aimed to find the perfect balance between phone and ticket support, so for entirely technical issues you have to use the ticketing system, which will make it easier to keep track of the communication and any new developments in the resolution of your issue.