Tech Support Channels

  • 1 hour ticket response time

  • A One–Hour Response Guarantee

  • We offer a sixty–minute response warranty for any ticket or email that you submit to our customer service staff. We will swiftly answer all the general questions and forward the matter to our sysadmins in case further assistance is needed. If you take advantage of our Managed Services package, we will complete any of the included tasks at a time that has been agreed upon preliminary.

  • Top quality support service

  • A Topflight Support Service

  • Should you require assistance with the Site Control Panel or with any of the apps that we’ve preinstalled on the dedicated web hosting server for you, don’t hesitate to reach our help desk support staff anytime via the ticketing system. Furthermore, in case you require help managing your dedicated server, you can make use of the Managed Services package, that includes OS updates on a weekly basis, software installation and problem troubleshooting procedures, server monitoring and rebooting services, data backup hard disk drive storage space, etc.

  • Intuitive help center

  • A User–Friendly Help Section

  • Each dedicated web hosting plan is fitted out with our cost–free Site Control Panel, which features an elaborate knowledgebase plus a collection of instructional video tutorials. Whenever you require help working with the Site Control Panel, just push the Help or Videos buttons situated in the top right corner.